Process Excellence
“Operational Support Through Process Excellence”
Process Excellence is designed to safeguard the hard-earned revenue of your pharmacy
Inventory Management
- Waiting bin inventory management
- High ticket Drug return
- Selling overstock
QBO and AP/AR
- Accounting and Bookkeeping
- Accounts Receivable
- Accounts Payable
Communication
- Delivery Dispatching
- Patient Satisfaction (5 Star)
- Patient opt-in for services
- Patient calls for pickup
Cash Sale Support
- OCSR (On Screen Customer Service Rep)
Rx Fill Audit
- Audit of 90 days > 30 days conversion
- High Ticket drug claim reversal audit
- Routine script audit for accuracy
- Pickup or Delivery signature audit
Onshore staff management
- Scheduling, Payroll, benefits management
Operational Support Services
Onscreen Customer Service Rep
- Can appear on multiple screens throughout the store, or between stores
- Point customer to the right product, promote an upsell and offer combination products
- Can perform a full transaction (without Cash)
- Can engage store employee for support
Internal voluntary audits
- Prescription Audit (days supply + qty)
- High ticket drugs audit
- Waiting bin Audit (pickup timings)
- Return of drugs audit (wholesaler policy review)
- Invoice and purchase history and qty audit
OCSR
Marketing Services
Audit Support
Book-Keeping/ Accounting / HR
Full marketing agency capabilities
- Printed material
- Digital marketing
- Animation and Videos
- Blogs
- Social Media
- Marketing campaigns, digital and voice
Driving Compliance & profitability
- QBO (AP/AR function with BillPay)
- Human Resource Management
- Hiring/Handbook Compliance / Leaves /
- Scheduling / Paychecks / Health Benefits /
- Retirement Contribution
- Training, onboarding and coaching
OCSR™ PROGRAM
(REDUCE YOUR FRONT END SUPPORT NEED)
Kiosk
- Kiosk(s) are placed within the DME store front
- Ships to customer door-step
- Easy assembly: ready in under 15 minutes (no tools)
- Customizable to your brand and available footprint
On-Demand Services
- Front Store Management
- Cash Sales assistance
- Cash Sales promotion
- CC transactions handles
- Can hop on and off multiple screens with-in 1 store of multiple stores
1
Up to 90 walk-in patients/day
1
%
99% screen up-time
1
%
Data entry accuracy of 99%
1
Wait time <10 seconds
