OCSR – CPCG

The shortage of labor and high demand of remote work led to this idea of using humans along with technology to provide a beautiful blend of both.

Kiosks are placed in the

store, in the customer service areas as well as on the retail sales floor.

Patients interact with a

live human on a monitor.

The employee is logged

in from a remote location.

Agent can hop on and

hop off any screen throughout the store and in between stores.

Agent is capable to take

the intake orders, get insurance documents, get the demographics and scan and store all the documents by using a mounted camera & a scanner

Agent can process the

order and send a message to the local staff about order packing and delivery at the point of sale

Credit card payments

can also be accepted via OCSR stations

Digital security and secured connection.