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Patient Engagement & Support
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PCA
PCA (Patient Care Advocate)
Concept Behind PCA
Tasks Performed by PCAs
True UpCare Calls
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Patient Engagement & Support
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Revenue and Acceleration
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Inquiry Relate To
Data & Document Management
Outreach/Outbound
Business Sustainability & Acceleration
Front Office Management
Inventory Management
Surveillance Services
DME Billing Services
Virtual Assistant
Business Intelligence & Technological Support
Subject
Fax Management
Intake Management - Order Processing
CMN/RX Logging
Template Creation & Modification
Eligibility & Benefits Validation
Subject
Prior Authorization Call/Email/Fax/Through Portal
Patient outreach - (Outbound)
Physician Outreach
Subject
MGP
MGP+
TUC
Progression Impression
Subject
Inbound Calls Management
On Screen Customer Services - OCSR
Subject
Bulk Ordering
Non-Bulk ordering
Subject
Live Monitoring
Surveillance Audit Through Video Recording
Subject
Pre-verification of Claims/Orders
Claim Submission
Accounts Receivable (AR) Follow-up
Payment Posting
Denial Management
Subject
Administrative Support
Patient Communication
Document Management
Data Entry
Data Cleaning
Email Management
Calendar Management
Insurance Verification
Customer Support
Project Coordination
Subject
Data Analytics
Operations Dashboards
Business Dashboards
Business Insights
Daily/Weekly/Monthly Performance Review
BI Portal Development
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