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Task Performed by PCA’s

Insurance verification
Items/Drugs verification
Resupply Calls
Patient satisfaction surveys
Birthday calls
Wellness calls
Patient’s appointment making to their prescriber
Product knowledge calls
Product information calls
Prescriber’s relationships
Troubleshooting
  • Item troubleshooting
  • Order troubleshooting
  • Delivery troubleshooting
  • Insurance troubleshooting
  • Patient’s complaint resolution

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