Responsibilities:
- Provide timely and accurate responses to customer inquiries via chat.
- Identify and address customer needs, assisting them in using specific features.
- Analyze and report product malfunctions.
- Update internal databases with information about customer issues and relevant discussions.
- Monitor customer complaints on social media platforms and offer assistance.
- Share customer feature requests and effective solutions with team members.
- Inform customers about new product features and functionalities.
- Follow up with customers to ensure resolution of their technical issues.
Qualifications:
- Previous experience as a Live Chat Agent or in a similar customer service role.
- Familiarity with the industry is advantageous.
- Proficiency in using help desk software, knowledge bases, and remote support tools.
- Understanding of CRM systems.
- Excellent communication and problem-solving abilities.
- Strong multitasking skills.
- Patience when dealing with challenging cases.
$1,000/month
