OCSR (On-Screen Customer Service Rep)

The shortage of labor and high demand of remote work led to this idea of using humans along with technology to provide a beautiful blend of both.

Kiosks are placed in the

store, in the customer service areas as well as on the retail sales floor.

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Patients interact with a

live human on a monitor.

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The employee is logged

in from a remote location.

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Agent can hop on and

hop off any screen throughout the practice and in between practices.

Agent is capable to take the intake orders, get insurance documents, get the demographics, by using a mounted camera & a scanner
Agent can scan the scan the insurance card, check co-payment and eligibility.
Credit Card payments

can also be accepted via OCSR stations

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Digital Security
  • OCSR works off of a secured digital conection
  • OCSR can perform basic patient intake

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