Medical Services
Medical Services
CPCG provides comprehensive services to clients in Medical, Dental, and Nursing practices
Communication
Telephone
Inbound Calls
- Item availability inquiries
- Item price inquiries
- Order status inquiries.
- Delivery status inquiries
- Prescriber Inquiries
- Website inquiries
- General phone inquiries
Text, Chat and Email
- Inbound Email Inquiries
- Outbound email communication
- Chat support on the website.
- Messages
Video
- OCSR
Outbound Calls
- To Patients
- Call the patient to set up an appointment.
- Call patient to verify the appointment.
- Call Gather missing information.
- Call to perform Satisfaction Surveys
- Call to wish Happy Birthday
- Call to check the Wellness of a patient.
- To Prescribers
- Send referrals
Medical Billing
- Charge Entry
- Claim Submission
- Claim Scrubbing
- Billing and Collections
- Payment Posting
- Financial Statement Reporting
- Document Collection
- Prior Authorization acquisition
- Insurance verification
- Post-delivery document collection
- Pre-delivery document collection
- Denial Management
- Denial Resubmission
- Denial Inquiries
- Patient Collections
- Identifying the patients which need to go to collection.
- Verifying the worth of a patient for the business
- Deciding if it is reasonable, financially, to send the patient to the collections.
Credentialing & Regulatory
Audits
- Audit Prevention
- Proactive document alignment
- Deficiency identification
- Deficiencies corrections
- Audit Support
- Document gathering.
- Case preparation
- Audit response.
Licensing and Credentialling
New Licensing and Credentialling
- Acquiring licenses and credentialling for new locations and for new business ventures
- Medicare Part B credentialling
- State board licenses.
- Local and State business licenses
- State DME registration.
- Licensing track
- License and Credentialling Renewals
- Contracting
- New Insurance Contracts
Human Resource Management
- Record Keeping
- Onboarding
- Onboarding
- Onboarding
- Enrolling
- Health Enrollment
- Retirement Benefits enrollment
- Payroll
- Reward and Reprimand records
- Responding to an unemployment claim
- Responding to a worker’s comp claim
- Leave Management
- Job Advertisement
- Initial Screening
- Initial interview
- Short listing
- Responding against an unemployment claim
- Processing a reprimand letter
- Providing employee consumption and their expenses
- Leaves, call outs and break management
Bookkeeping &
Accounting
Quick Books Online
- Reconciling Expenses and Earnings
- Timely closing of accounting books
- Bill payments
- Providing powerful analytics for accounting
- Closing the books in a timely manner and preparing the books for tax accountant’s review
- Projection of funds needed
- Custom Dashboard for financial analytics
Bill.com
- Bill Payment
- Timely payment of bills after going through an approval process
Invoice reconciliation
- Making sure that the wholesaler invoices are correct before making the payment
- Making sure that the refunds and rebates are correct and applied
Data Entry
We streamline data processes like basic data entry, insurance eligibility checks, and document management for healthcare providers, ensuring precision and compliance with industry standards.
- Document Management
- Fax/Email Management
- Insurance Eligibility Check
- Basic Data Entry
Business
Intelligence
We streamline data processes like basic data entry, insurance eligibility checks, and document management for healthcare providers, ensuring precision and compliance with industry standards.
- Business Analyses
- Business Analytics
- Process Design
- Product Design
- Maintenance
Marketing and
Advertising
Our marketing solutions are tailored to healthcare practices, enhancing visibility for DMEs, pharmacies, and physician offices through targeted outreach and digital strategies.
- Designing
- Social Media & Website Management
- Advertising & Outreach
Service Quality
We ensure your healthcare operations maintain top quality by offering audits, compliance checks, and continuous improvement strategies.
- Quality Evaluation
- Business Process Compliance
- Internal Audits
- External Audit Defense
- Performance Improvement
