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Real Estate

Comprehensive Service Range

Discover our wide array of front-end, technology, and back-end services designed to optimize various aspects of your real estate operations.

  • Front-End Services

    Calls, Email and Chat Support 

    • Answer Inbound Calls
    • Website Chat Support
    • Email Management
    • Escalations Management
    • Managing Email Marketing Recipient List

    Brokerage Administration

    • Leads Follow-up
    • Proposal Tracking
    • Inventory Tracking
    • Deal Closing Statistics
    • Tracking Agents calls
    • Daily Call List Preparation
    • Listings Management (MLS, Crexi, loopnet)
    • Data Scrapping and Reports (ListHub, Zillow, Realtor, CoStar, Reonomy)

    On-Screen Customer Services

    • Complaint Management
    • Customer Services
    • Emergency Response/Escalations
    • Commercial/Residential Help Desk

    Sales Partner 

    • Property Virtual Tours
    • Administrative Services
    • Cold Calling to potential
      prospects
    • Outbound calls/
      Appointment Setting
    • Remote/Virtual Sales Agent

    Appointments & Scheduling 

    • Managing Calendars
    • Meetings Setup
    • Leads Management & Appointment Setting
    • Scheduling Visits to property
    • Outbound Calling

  • Technology Services

    Business Intelligence

    • Custom BI software development
    • Consultation on BI strategy and implementation
    • Data warehousing and integration
    • Performance monitoring and KPI tracking
    • Predictive analytics for business forecasting
    • Data analysis and visualization

     

    Dashboards & Analytics

    • Custom dashboard development
    • Interactive dashboard features development
    • Performance metrics tracking
    • Analytics consulting and support
    • Real-time analytics integration
    • User-friendly interface design

    Marketing Management

    • Market research and analysis
    • Customer segmentation and targeting strategies
    • Brand development and management
    • Email marketing and automation
    • Search engine optimization (SEO) services
    • Pay-per-click (PPC) advertising
    • Lead generation and nurturing
    • Marketing analytics and reporting

    Graphic Designing

    • Logo design and branding
    • Graphic design for marketing materials (flyers, brochures, posters)
    • Website and app interface design
    • Social media graphics creation
    • Infographic design
    • 2D animations

    Social Media Management

    • Social media account setup and optimization
    • Content creation and scheduling
    • Community management and engagement
    • Social media advertising management
    • Performance tracking and analytics reporting
    • Reputation management and crisis response

  • Back-End Services

    Property Management

    • Onboarding new properties and Tenants
    • Manage Prospects
    • Background Checks
    • Welcome Letters to New Tenants
    • Management Fee Postings
    • Rent Postings , Late Fee /NSF postings
    • Posting Owners Payouts
    • Monitor delinquent payments
    • Monitor Lease Renewals
    • Send Notices to Tenants (pay or quit, eviction, lease renewals, violations, etc.)
    • Manage Utility Bills
    • Abstracting Leases & Management Agreement

    Maintenance Administration

    • Email/Text Broadcast to Tenants
    • Create & Manage Property Access Codes
    • Ticket Management
    • Scheduling and Routing
    • Plan Internal Preventive Maintenance Schedule
    • Weekly Service Schedule of Internal Technicians
    • Emergency / Afterhours 3rd party vendor scheduling
    • Service Contracts External Annual Inspections
    • Liaison with Tenants for scheduling Maintenance team onsite (Internal/3rd party)
    • Tenant Safety & Privacy

    Accounting and Bookkeeping

    • Bookkeeping Properties Account
    • Manage Real Bank Accounts
    • Property Management Operating Account
    • Credit Card Management
    • Bank Reconciliations
    • Process Vendor payments
    • Deposit Receivable payments
    • Write Checks for payable
    • Creating Owners Statements and Emailing
    • Compliance & Audit

    Billing & Invoicing

    • Monitoring expiring COIs & W9
    • Vendors Management
    • Invoices Posting into CRM
    • Follow-up on invoices/billing discrepancies
    • Billing vendor invoices
    • Invoicing on Internal maintenance Tickets

    Contract Management

    • Prepare Settlement Timelines
    • Lease Abstracts
    • Contract Drafting
    • Exclusive Listing Agreements (Rep Agreement)
    • Purchase Sale Agreement
    • Letter of Intents
    • Addendums
    • Management Agreements
    • Lease Renewals

    Surveillance Services

    • 24/7 Remote surveillance monitoring
    • Security camera analytics and checklist reporting
    • Access control system monitoring
    • Fire & Emergency Alarm system monitoring
    • Perimeter security solutions
    • Emergency/incident escalation

Our People

People Love us

Meet Laiba Khan

On-Screen Customer Service Representative
Salutations to all! I am Laiba Khan, a spirited soul on a quest for excitement and adventure. My journey through life has been nothing short of exhilarating, fueled by an insatiable passion for sports and a relentless pursuit of multifaceted excellence.
As a national athlete, I’ve conquered the sporting arena with flair, mastering a diverse range of disciplines including Squash, Dodgeball, Track & Field, Football, Badminton, and Paddle Tennis. But my interests don’t stop there – I thrive on the thrill of competition and the camaraderie of teamwork, always seeking out the next challenge to conquer.
Beyond the playing field, I’m captivated by the dynamic worlds of finance and law. With a keen intellect and a thirst for knowledge, I’m constantly exploring new horizons and pushing the boundaries of what’s possible. Whether I’m diving into the intricacies of financial markets or delving into the nuances of legal theory, there’s never a dull moment in my pursuit of success.
Join me on this extraordinary journey as we embark on a quest to defy expectations, shatter stereotypes, and make a lasting impact on the world.

Meet Ernest

On-Screen Customer Service Representative
Hello! I’m Ernest Anthony, a passionate Business Development Officer. With a background in business development and relationship management, I’ve spent the last decade honing my skills in strategic planning, relationship building, and identifying growth opportunities. From a young age, I’ve always been drawn to the world of business development and strategy, I find endless inspiration in the creative process and the opportunity to bring ideas to life.
My journey in the realm of business development and relationship management began with a deep-rooted curiosity for fostering connections and driving growth. has been nothing short of exhilarating. From forging pivotal partnerships to spearheading successful market expansions, I’ve learned the importance of adaptability, resilience, and proactive communication in navigating the dynamic landscape of business development. These experiences have shaped me into a dynamic and results-driven business development professional, dedicated to driving sustainable growth and fostering mutually beneficial relationships. When I’m not immersed in my work, you can find me spending quality time with my cat, exploring new destinations, and experimenting with delicious recipes in the kitchen.
Whether it’s embarking on adventures around the globe or creating sweet treats from scratch, I believe in the power of curiosity, creativity, and embracing life’s little joys.

Meet Kainat

On-Screen Customer Service Representative
Kainat Syed, a graduate with a bachelor’s degree, embodies a diverse array of passions and pursuits. Beyond academia, she finds solace and inspiration in the arts, particularly through her love for music and literature. 
Music’s harmonious melodies offer her moments of tranquility and motivation, while the pages of books provide avenues for exploration and intellectual growth. Kainat’s innate curiosity and adaptability shine through as she eagerly absorbs new knowledge and skills, showcasing her prowess as a quick learner. In her leisure moments, she channels her creativity into crafting short stories, where her imagination takes flight. 
Moreover, her fascination with the cosmos leads her to a journey of discovery about space, fueling her desire to unravel its mysteries. Through her varied interests and relentless pursuit of knowledge, Kainat epitomizes a life enriched by curiosity, creativity, and a thirst for understanding the world around her.

Our People

People Love us

Meet Kainat

On-Screen Customer Service Representative

Kainat Syed, a graduate with a bachelor’s degree, embodies a diverse array of passions and pursuits. Beyond academia, she finds solace and inspiration in the arts, particularly through her love for music and literature. Music’s harmonious melodies offer her moments of tranquility and motivation, while the pages of books provide avenues for exploration and intellectual growth. Kainat’s innate curiosity and adaptability shine through as she eagerly absorbs new knowledge and skills, showcasing her prowess as a quick learner. In her leisure moments, she channels her creativity into crafting short stories, where her imagination takes flight. Moreover, her fascination with the cosmos leads her to a journey of discovery about space, fueling her desire to unravel its mysteries. Through her varied interests and relentless pursuit of knowledge, Kainat epitomizes a life enriched by curiosity, creativity, and a thirst for understanding the world around her.

Contact Us

Get In Touch

EMAIL US

info@cpcgr.com

LOCATION

5003 New Hampshire Ave NW, Washington, DC 20011, USA

Call Us

202-808-3390 (Phone)
202-810-9190 (Fax)

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