Pain Points
- A dedicated delivery management department, the kind which CPCG offers, can help alleviate delivery pain points by implementing strategies and processes that streamline and optimize the delivery process. Here are some ways a dedicated delivery management department can help:
- Improving route optimization: A delivery management department can use advanced analytics to optimize delivery routes, reducing delivery times and ensuring that drivers are taking the most efficient routes.
- Vehicle Maintenance: CPCG staff can keep the maintenance logs for your vehicle in check, they can directly engage your drivers and delivery managers to gather the information and make sure that you are in compliance.
- Enhancing tracking and communication: CPCG can implement a dedicated delivery dispatcher. The dispatcher can check the status of deliveries for your business, communicate with your drivers and patients alike and make sure that your in-house delivery team is fully utilized and optimized.
- Implementing performance metrics: CPCG can track delivery performance metrics by using its proprietary analytical software, such as on-time delivery rate, delivery time, and delivery quality, skip stop monitoring, skip stop verification, items reconciliation and use this data to identify areas for improvement. This can help to optimize the delivery process and ensure that it meets customer expectations.
- Ensuring compliance: CPCG can ensure that all deliveries comply with regulatory requirements, such as transportation and safety regulations, and industry standards. CPCG can make sure that you have signed delivery tickets for the medicines which you delivered and perform digital storage for those documents.
You receive custom reports of your delivery department’s performance.
CPCG has trained human capital and robust analytical software to make your delivery department fully optimized.
An effective back-end delivery management department, like CPCG offers, can help your business stay in touch with your patients in several ways.
CPCG has custom technology and trained dedicated resources to support your delivery function.
CPCG can also modify the existing delivery analytics software and make it fit to your needs.
- Real-time tracking: Our agents are live, responding to your patients’ inquiries. CPCG can also implement google API to check the status of your drivers on the road.
- Communication channels: Our dedicated team can engage your delivery drivers and keep them updated with the status of your patients. They can gather route information from the delivery driver directly or using the GPS and keep the patients informed, in real time.
- Pre-delivery Calls: Our agents can perform pre-delivery calls for you, so your patients stay in touch, their expectations are clear, and your delivery routes are optimized.
- Customer feedback and Postdelivery calls: CPCG can perform post-delivery calls to your patients, take their feedback, encourage them to post their high rating on digital platforms.
Overall, an efficient and effective backend delivery management department can help businesses stay in touch with their patients by providing them with clear and timely communication, while also giving patients the ability to communicate with the business in a way that works best for them. This can lead to increased patient satisfaction and loyalty, ultimately benefiting the business in the long run.
CPCG is ready to help!
A dedicated delivery management department, the kind which CPCG offers, can help alleviate delivery pain points by implementing strategies and processes that streamline and optimize the delivery process. Here are some ways a dedicated delivery management department can help:
- Improving route optimization: A delivery management department can use advanced analytics to optimize delivery routes, reducing delivery times and ensuring that drivers are taking the most efficient routes.
- Vehicle Maintenance: CPCG staff can keep the maintenance logs for your vehicle in check, they can directly engage your drivers and delivery managers to gather the information and make sure that you are in compliance with regulatory bodies and your credentialing.
- Enhancing tracking and communication: CPCG can implement a dedicated delivery dispatcher. The dispatcher can check the status of deliveries for your business, communicate with your drivers and patients alike and make sure that your in-house delivery team is fully utilized and optimized.
- Implementing performance metrics: CPCG can track delivery performance metrics by using its proprietary analytical software, such as on-time delivery rate, delivery time, and delivery quality, skip stop monitoring, skip stop verification, items reconciliation and use this data to identify areas for improvement. This can help to optimize the delivery process and ensure that it meets customer expectations.
- Ensuring compliance: CPCG can ensure that all deliveries comply with regulatory requirements, such as transportation and safety regulations, and industry standards.
You receive custom reports of your delivery department’s performance.
CPCG has trained human capital and robust analytical software to make your delivery department fully optimized.
A: Human Resources pain points are the common challenges or issues faced by human resource departments in managing the workforce of an organization.
CPCG can help with the management of basic HR related functions.
Recruitment and Retention: Finding and retaining quality employees is one of the most significant HR pain points. It can be challenging to attract the right talent and to keep them engaged and motivated.
- Compliance: HR departments must keep up with ever-changing employment laws and regulations to ensure that their company remains compliant. CPCG does not offer any legal advice, but it can easily take guidance on regulatory affairs from you, and implement and maintain it for you.
- Training and Development: Providing effective training and development programs to employees is essential for ensuring their growth and success. However, creating and delivering training programs can be time-consuming and expensive. CPCG can take your instructions and perform all the basic functions for you. The function can be as simple as document management of all your training policies and SOPs.
- Performance Management: Managing employee performance can be difficult, especially if there are no established processes or systems in place. CPCG can keep track of your employee performance and support you in conducting those reviews.
- Employee Benefits: Managing employee benefits can be complex and ensuring that employees understand and make the most of their benefits can be a challenge.
- Responding to state and federal agencies timely inquiries
Managing the above-mentioned stations is not only tough but very costly.
But CPCG has a solution for you!
An offshore HR department can help to address these pain points in the following ways:
- Cost Savings: Offshore HR departments can provide cost savings by leveraging lower labor costs in other countries.
- Access to Talent: Offshore HR departments can screen numerous candidates for you, this task is simple but can be very time consuming.
- Compliance: Offshore HR departments can help to ensure that your company remains compliant with local employment laws and regulations.
- Training and Development: Offshore HR departments can provide cost-effective training and development solutions. Maintaining the training logs and records and updating your employees’ files.
- Performance Management: Offshore HR departments can provide support with performance management, including the development of performance appraisal systems and employee feedback mechanisms.
- Benefits Administration: Offshore HR departments can help to manage employee benefits, including communication and administration.
Overall, an offshore HR department can help to alleviate the HR pain points by providing cost-effective and efficient HR solutions.
CPCG can help!
There are many large size data analyses companies in the healthcare arena, they do have some fantastic products to offer.
But no matter how sophisticated the data analytics company is, their product is designed to fit most, if not all.
CPCG is unique because CPCG can design a custom solution for you, CPCG experienced team listen to your areas of focus and then custom tailor a solution which fits your needs.
During this process, CPCG’s human capital team can train resources, who can operate the software and bring results for you.
- Data Collection and Management: An expert data analytics team can help you collect and manage data related to your business, including patient records, billing information, and clinical data. They can ensure that the data is accurate, complete, and properly structured.
- Data Analysis and Insights: An expert data analytics team can help you analyze the data to identify patterns, trends, and insights. They can use data visualization tools to present the information in an easy-to-understand format.
- Performance Monitoring: An expert data analytics team can help you monitor the performance of your healthcare business by analyzing key performance indicators (KPIs) such as patient satisfaction, revenue growth, and operational efficiency. They can identify areas where improvements can be made and provide recommendations for optimization.
- Dashboards within a Dashboard: CPCG data analytics tools come with extensive drill down capabilities. But drilling down also is an extensive task, so we are in a habit of creating dashboards within a dashboard, different resources according to their skill and authority levels can access different portion of the tool, so they only extract what they need. You can always give a full access to anyone in your company.
- Predictive Analytics: An expert data analytics team can use predictive analytics to forecast future trends and outcomes. This can help you make informed decisions about resource allocation, staffing, and other critical aspects of your healthcare business.
- Risk Management: An expert data analytics team can help you identify and manage risks associated with your healthcare business, including financial risks, regulatory risks, and reputational risks. They can provide insights into potential risks and recommend strategies for mitigating them.
- Customized Solutions: CPCG offers customized solutions to design analytics software for your needs.
Technology solutions are expensive, but they become expensive when the technology firm does not understand your business.
CPCG is a group of experts who were operators of DME, Pharmacies and medical practices. When understand what you need when it comes to technology solutions, and more importantly, what you DO NOT NEED.
Technology development starts at the unbelievable rate of $35.00 per hour.
Custom technology solutions can be a great investment for small businesses looking to streamline their processes and improve their efficiency.
Offshore technology teams can provide a cost-effective solution for building a customized technology solution, but there are some factors to consider before deciding to work with an offshore team.
Here are some tips on how to afford a customized technology solution for your business:
- Define your business needs and scope of work: Before approaching any technology team, define the exact scope of work, the problem you want to solve, and the expected outcomes. This will help you to provide clear instructions and will reduce the chance of misunderstandings.
CPCG has ownership and operational experience of HME, Pharmacies and Medical Practices, we understand your needs better than other firms which only offer technology but do not understand your business dynamics.
- Check for the experience and expertise: Verify the offshore technology team’s experience and expertise in the technology stack, programming language, and framework that you want to use for the solution. This will ensure that the team can deliver a quality solution within the given time frame.
Our programmer are not independent contractors and they works only for CPCG, and CPCG only develops technology solutions for HME, Pharmacies and Medical practices. Our in-house team understand the business case of your business and the technology developers are very used to working closely with the users.
- Consider communication and collaboration: Communication and collaboration are critical when working with an offshore team. Ensure that the technology team has a good communication plan in place and is responsive to your queries.
CPCG has operational staff with end user experience who communicates with you, so you don’t struggle explaining your business case.
- Create milestones and monitor progress: Break the project into milestones and set realistic deadlines for each milestone. This will help you to track the progress and ensure that the project is moving in the right direction.
CPCG already has more than 26 analytical solutions which suit the client’s needs. We have gone through the extensive development of analytical tools for HME, Pharmacies and Medical practices. We will provide you a clear milestone and a progress report throughout the process
In summary, working with an offshore technology team can be an affordable and efficient way to build a customized technology solution for your business, but it is important to do your due diligence and take the necessary precautions to ensure that the project is a success.
CPCG offer technology solutions starting from an incredible rate of $35 per hour
- Outsource to a call center: Consider outsourcing your call volume to an experienced call center. CPCG has in-house resources who has experience working in Pharmacy industry. These trained resources can take away the call burden from your shoulders.
- CPCG works best for Pharmacies as an outbound resource. Pharmacies need to reach out to patients, insurance plans and prescribers.
- None of the resources offered by CPCG hold any pharmacy tech or pharmacist license.
- The offering is limited to basic dialing out, conveying the message, taking a message, inviting patients for other services, offering other pharmacy services, introducing the pharmacy services to prescribers (in-house marketing team), getting insurance information, and getting patients demographic information.
- Although, the offering a limited but they serve an essential function. “Skimming” the workload.
- CPCG staff can Prioritize calls for you, so you only get on the call when you and your staff are essentially needed.
- CPCG staff can dial back the missed callers and can take messages for you.
A: Achieving the exact same level of patient satisfaction results with an offshore inbound/outbound call center is doable and being done. But only by a call center who have operational expertise of client’s business.
There are many factors that can influence patient satisfaction, and both in-house and offshore call centers have their advantages and disadvantages.
One advantage of an in-house team is that they are usually more familiar with the local customs and norms, which can make communication with patients easier.
On the other hand, offshore call centers can offer cost savings and access to a large pool of skilled agents. The process is also managed by professionals who hold expertise in inbound and outbound call function.
>Ability to scale.
>Ability to train on international standard SOPs.
>Ability to use layers of trainers and managers, who are trained to handle businesses like yours
>Break coverage, time off, call off, vacation pay, workers comp, training expense, insurance benefits and others. None applies when you hire CPCG.
CPCG develops its own inbound and outbound callers, these resources are specially trained to understand and handle a patient.
- Identify your target audience: CPCG can pull the data of your current referral sources as well as other referral sources in the area who have not used your services yet. This could include doctors, clinics, not for profits, hospitals, and other healthcare facilities in your local area.
- Gather contact information: Once CPCG has identified your target audience, they can gather their contact information, including email addresses, phone numbers, fax numbers, and physical addresses.
- Develop a message: CPCG can develop a message that effectively communicates the value of your medical supply services to your target sources. You approve the message and stay in control.
-
Reach out”:
- Fax: CPCG can fax your message to these referral sources on a preset schedule
- Telephone Call: CPCG’s trained resources can make phone calls, engage the office secretary or a referral in charge and introduce your services to them.
- Email: CPCG resources can create an email campaign for you and email the target sources on a consistent basis.
- Marketing requires consistency, it basically works on the principle of being “out of sight out of mind”.