Durable Medical Equipment
Patient and Provider Engagement
On-Screen Customer Representative
CPCG offers On-Screen Customer Service Representatives (OCSR) at your DME location to enhance the patient experience and seamlessly coordinate patient flow and information across your enterprise.
Patient Outreach
The CPCG team of skilled Patient Care Advocates leverages streamlined processes, robust resources, and advanced digital tools to enhance and transform the patient engagement experience effectively.
Patient Intake Management
A robust intake management system streamlines order processing, drastically reduces manual tasks, and virtually eliminates errors. This efficiency ensures seamless workflow throughout your organization.
How Does it Work?
- CPCG provides ready-to-ship kiosks including everything your site needs to establish a connection with our team of OCSRs
- Patients will be greeted in the appropriate language when they enter your location and the OCSR will quickly process prescriptions and answer patient questions
Services Delivered
- Insurance & prescription verification
- Claim processing
- Data entry
- Scheduling
- Inbound Calls
- Document management
- Escalations
Capabilities
- Services offered in English + Spanish-OCSRs are highly trained and experienced with patient management
- Significant backend resources to support your business.
- Scalable. Additional OCSRs can be made available at the touch of a button as patient volume increases.
Key Benefits
- The OCSRs accelerate the queue by swiftly taking orders, directing them for backend processing, and promptly assisting the next patient
- The CPCG team supports business continuity by adopting your procedures into our operating mechanisms
- Exceptional value
Better manage high patient volume and deliver superior care
Services Offered
- Document management
- Patient and or Prescriber communication
- Data entry
- Stock verification and availability
- Delivery Scheduling
- Claim Submission
CPCG leverages the analytical power of Microsoft Power BI to monitor, track, and enhance the performance of the inbound and outbound calling function at your business
average handling time
average patient wait time
Answered calls ratio
Services Offered
- Item availability
- Pricing inquiries
- Prescriber questions
- Order status
- Service support
- Product questions
- Email and chat support
- Customizable dashboards
CPCG leverages the analytical power of Microsoft Power BI to monitor, track, and enhance the performance of the inbound and outbound calling functions at your business
Inbound & Outbound Calling
Better manage high patient volume and deliver superior care
average handling time
average patient wait time
Answered calls ratio
Services Offered
- Item availability
- Pricing inquiries
- Prescriber questions
- Order status
- Service support
- Product questions
- Email and chat support
- Customizable dashboards
CPCG leverages the analytical power of Microsoft Power BI to monitor, track, and enhance the performance of the inbound and outbound calling function at your business
orders processed daily by 1 CPCG representative
Services Offered
- Prior authorization
- Item confirmation
- Eligibility verification
- Insurance coverage
- Software Systems
- Brightree
- DME Works
- EClinical Works
CPCG leverages the analytical power of Microsoft Power BI to monitor, track, and enhance the performance of your patient intake process
orders processed daily by one CPCG representative
Services Offered
- Prior authorization
- Item confirmation
- Eligibility verification
- Insurance coverage
- Software Systems
- Brightree
- DME Works
- EClinical Works
CPCG leverages the analytical power of Microsoft Power BI to monitor, track, and enhance the performance of your patient intake process
Contact us today to learn how we can transform your healthcare business.
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